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| General |
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How does
ByGamer deal with the disputed order? |
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After disputing,
seller may continue to deliver the items or reconfirm delivery and
keep on the dispute. ByGamer will serve as an arbitrator finally.
The disputed time is five days more than the delivery time, if the
buyer has no operations within the time, ByGamer will regard the
orders as the completed or partially completed; If the seller has no
operations within the time, ByGamer will cancel the order, and
refund the money to buyer. |
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Is using
ByGamer safe? |
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Yes! We utilize
the latest fraud-prevention technology to ensure that the ByGamer
marketplace is clean, safe and hassle-free. It's more secure for
seller to trade on ByGamer than trade on traditional B2C platform.
Making ByGamer a safe, convenient and trustworthy trading platform
is our team's No.1 priority. |
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How does
ByGamer make money? |
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There is no
charge to list virtual goods for sale and there is no additional
charge to buy. We only help financial institution( such as Paypal,
credit card company, Alipay, etc.) charge a commission fee of
transaction and currency conversion to sellers for every transaction
completed successfully. The commission fee is only 5% at present.
Actually, we operate and manage ByGamer for free. |
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What is
ByGamer? |
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Bygamer is the
website devoted to enabling global game customer to customer trading
of virtual currencies. Our mission is to create a fully transparent
marketplace that allows gamers to trade with other gamers. We
believe game buyer and seller will benefit from this efficient,
transparent and safe trade platform. Please visit About Us of our
website to get further information. |
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Gamer
Guide |
| Buyer |
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How can I
communicate with seller when we can not know each other's
language? |
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To provide the
best service is ByGamer's pursuit. To solve the language problem,
ByGamer provides you the short message communicating service, which
means you can communicate with the sellers speaks another language
by clicking the Check Information button and copying the short
message to the table. |
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How can I
judge the seller is trustful? |
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We have developed
unique seller rating systems to protect both buyers and sellers.
Buyers can view seller record, including orders received , completed
Orders, last transaction, seller's rating, etc. We encourage new
sellers to provide a comparatively lower price to get some basic
credits. Also, we encourage buyers purchase goods from highly-rated
sellers. |
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What happened
if the seller doesn't deliver my goods? |
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Sellers won't be
paid and won't maintain a good rating unless they deliver all your
goods within the time allowed. The seller has the full duration of
the time window you selected to complete delivery of your goods. If
this window has expired and you have not received all your goods,
you can file a claim with ByGamer. If the buyer and seller are
unable to work out a resolution of this problem transaction, ByGamer
will refund the amount that you have not received. Please note that
buyers who initiate a chargeback with their credit card company or
Paypal rather than using the byGamer claim process may be banned
from buying again in the ByGamer marketplace. We strongly recommend
that you file a claim with ByGamer before asking for a refund with
your credit card company or Paypal. We will deal with your issue
ASAP. |
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How is
delivery accomplished? |
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Once goods is
selected and paid for, your funds will be hold in a secured
intermediary trust account in Paypal, Moneybookers or Alipay. These
all depends on your payment currency type. Then, we will notify the
seller that he should deliver the goods to you within the timeframe
you selected. The delivery of the currency will happen either
through in-game email,face to face trade or through some other means
depending upon the game. It is the seller's responsibility to
deliver the goods to you and we do not release your money to the
seller until delivery has taken place. In the unlikely scenario
where your currency is not delivered or is late, the seller's rating
will decrease and in certain situations he may be banned from the
marketplace. ByGamer will then refund your money or ask another
seller to fill your order. |
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How do I make
a purchase on ByGamer? |
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Step 1: Start on
the ByGamer home page by selecting the game in which you wish to buy
virtual goods.
Step 2: Next, you will be prompted to select the
realm (or server) where you play, and your faction if appropriate.
Step 3: You will then be prompted to select goods quantity and
delivery period. You'll notice that prices vary based upon quantity,
delivery time and Seller Rating. You may choose the goods make you
most satisfied here.
Step 4: Select the offer which is right for
you and add it to your cart. When you're ready to take payment, You
will then be asked for your game account information so that the
seller can deliver the currency directly to your in-game account.
The whole process only takes a few minutes.
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Why should I
register on ByGamer? |
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Anyone can
browse the ByGamer marketplace but only registered users can buy.
This is necessary to protect buyers and sellers from
fraud. |
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Who am I
buying from? |
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You are buying
from individual gamers and professional sellers. Remember, byGamer
merely facilitates trade between two parties - sellers and buyers.
Sellers set prices and delivery times for their goods. At any point,
you can also choose to become a seller as well as a
buyer. |
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Why should I
buy on ByGamer? |
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Buying virtual
goods on ByGamer is easy and safe. We strongly believe that ByGamer
prices are lower than anywhere else. And because ByGamer is the C2C
marketplace in the industry, you have the opportunity to buy
directly from another gamer, at a lower price. |
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| Seller |
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What does
Manual Order mean? |
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Manual Order
does not have to been placed on our website. If the order is
created, you can make the transaction directly with buyer. Seller
can negotiate with buyer and send the link of order to buyer to make
the transaction. You can use the manual orders without any
restrictions to transact in the all virtual game items. |
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How do i know
the buyers place order to me? |
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The websites
provide a new software-Game Talk Trading Genius.Game Talk is a kind
of software designed for the instant informing of your order.It will
inform you not only the actions of order being checked or
changed,but also the receiving of a new order or new message.
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What can I do
if the buyer doesn't confirm delivery? |
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After you
delivery successfully, the waiting time for the buyer confirm orders
is two days more than the delivery time. If the buyer has no
operations within the time, ByGamer will regard the orders as the
completed or partially completed. |
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Why my
account of ByGamer has been Banned? |
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Your account of
ByGamer has been suspended,It may be caused by following reasons:
1.You placed orders to buy your own gold to raise your credibility.
2.The price you set on our website is much lower than that of
others. And when you received orders of such items, you ignored or
denied the orders. Please make the transaction legally and honestly
accroding to the rules of platform! |
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How to be a
verified seller? |
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Register
certified account, seller is required to provide a copy of his/her
ID card or driver's license and send to us by either email or fax
with "For approval of ByGamer" written on it. An active phone number
and address are also required. We will call the seller to process
the approval in 3 to 5 days after receiving the
information. |
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What are my
responsibilities as a seller? |
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You are
responsible for trading in a manner that is consistent with the
Bygamer creed of transparency, respect and honesty. Furthermore, we
expect our sellers to obtain goods only through fair and legitimate
means and to always be courteous to other gamers. Once a trade has
been made, you are responsible for delivering the goods that you
sell within the specified time-frame. If you do not deliver within
the specified time period or cancel a sale, your seller rating will
go down and you may find that you are restricted in how you can list
on Bygamer. We do this to protect buyers and to encourage buying
from highly-rated sellers. |
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What happens
if the buyer chargeback? |
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ByGamer has
developed the latest fraud-prevention system. All the orders you
received have been authenticated, while we can't promise there is no
chargeback. ByGamer will absorb the chargeback as long as you can
provide the corresponding correct screenshots of
delivey. |
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Can I
withdraw funds in non-US Dollar? |
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Yes! There is no
fee to withdraw funds in US Dollar. If you withdraw funds in non-US
Dollar, we charge a plat fee of currency conversion, exchange rate
and additional fee imposed by the bank.In order to avoid vicious and
illegal currency conversion, we generally charge a little more than
generic banks charge for currency conversion. But you may save more
time and avoid unnecessary troubles.
(PS: Chinese citizens have
certain currency conversion quotas each year.) |
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I'm a super
seller. Currently the offer type provided by most websites is quite
complicated,can ByGamer provide some easier method of
offering? |
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ByGamer is
always working hard insistently to provide best service to our
customers. We're here to promise you that we'll work out more
convenient and better offer system so as to benefit
you. |
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How does the
rating system work? |
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The highest
rating a seller can achieve is 5.0.
This would reflect a perfect
record of fulfilling every order on time.
While some sellers may
achieve the perfect 5.0, most will not. Buyers should look for
sellers who overall have a good record of meeting their obligations.
For every transaction, a seller will be awarded 0-5
points.
Reward:
Successful Delivery = 5 pts (Definition:
Buyer acknowledges receipt or dispute window expires)
Partial
Delivery (Definition: Buyer acknowledges partial receipt or dispute
window expires)
Percentage Delivered Points Awarded
99-75%
4.0 pts
74-50% 3.0 pts
49-25% 2.0 pts
<25% 0
pts
Buyer didn't receive goods after delivery. Seller takes full
responsibility for loss and resends goods, 5 points. If not,
0
point.
Punishment:
Seller cannot delivery goods within
expected time and cancels the order, -2 pts.
Failure to deliver
without notice, -4 pts.
Buyer didn't receive goods after
delivery.
After dispute, seller cannot offer proof and doesn't
continue to deliver, -5 pts.
Rating Requirements:
1. Seller
Ratings formula: ? Every transaction point (requires at least one
transaction).
2. Sellers without trade history are marked "New
Seller". |
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What happens
if I make a delivery but the buyer claims otherwise? |
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There is some
risk of fraud in c2c sale model. We strongly recommend you capture
the the screen when delivery, and you may provide some evidence when
the buy file a claim with ByGamer. ByGame has a unique resolution
center to resolve dispute. Please contact with us through email when
the buyer open a dispute, we will deal with issue ASAP. |
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What if I
can't deliver the currency that I've sold? |
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If you are
unable to deliver the currency that you've sold, please log into
your account and select the checkbox that indicates such next to the
specific undeliverable offer. This allows us to find another seller
to complete the transaction for the buyer before the delivery time
period has expired. Note that your Seller Record will decline in
this scenario, but not by nearly as much as if you don't deliver and
don't give us forewarning. |
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What are your
fees? |
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There is no
charge to list an offer or sale on ByGamer, while you may find that
you are restricted in how you can list on Bygamer depending on
seller rating. We only help financial institution( such as Paypal,
credit card company, Alipay, etc.) charge a commission fee of
transaction and currency conversion to sellers in 1 to 2 days for
every transaction completed successfully. Actually, we operate and
manage ByGamer for free. |
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Why haven't I
received my payment yet? |
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You can check
that your account has been credited for a sale by going to My
Account and visiting the Payments page. Sales proceeds will be
credited to your account immediately if delivery is confirmed by the
buyer, or in seven days if the buyer's acknowledgement window
expires with no response. Credit for proceeds from sales that are
disputed or under fraud investigation may be held pending the
resolution of the dispute/investigation. Currently, disbursements
are processed within 24 hours of proceeds being credited to your
account. |
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How do I sell
on ByGamer? |
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We always try
our best to make the seller registration process easier and faster.
We specially released our localize edition website for chinese
Gamer, and also provide localize service for them.
1.sign up for
a free ByGamer account. Once you are ready, you will be asked to
link your ByGamer account with a verified PayPal account or Alipay
account, or to create a PayPal account or Alipay account if you
don't have one already.
2.Now you are ready to begin. Select the
game, server (or realm), and the faction, where necessary, in which
you wish to sell virtual goods. Next, you will be prompted to select
a goods quantity and delivery period, for which you are responsible
for delivering. Set your price and you are done. The whole process
only takes a few minutes. |
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How is
selling on ByGamer different from selling to other sites?
sitemap wow gold wow gold wow gold wow gold
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By selling
directly to buyers, ByGamer sellers can bypass the middleman and
enjoy larger margins. (ByGamer buyers enjoy lower prices too!) we
expend significant effort and use the latest technology to make
byGamer a transparent, safe and trustworthy trading marketplace for
all. |
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